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Cancellation & Rebooking Policy: We completely understand that life happens. Appointments sometimes need to be changed, and we want to be reasonable and understanding when that happens.  At the same time, an appointment is reserved specifically for you and your stylist. Last-minute cancellations and missed appointments can leave large gaps in our stylists' schedules that are difficult to fill.  Our cancellation policy is designed to be fair, flexible and respectful of both our clients and our stylists. 24-Hour Notice: We kindly ask for at least **24 hours' notice** when cancelling or rescheduling an appointment.  Appointments cancelled or rescheduled with 24 hours or more notice will not be subject to a cancellation fee and may be rebooked normally. Last-Minute Cancellations: We understand that sometimes something unexpected happens.  If you need to cancel with less than 24 hours' notice, please **contact the salon or your stylist directly** by phone or text whenever possible. Your first last-minute cancellation will be treated as a courtesy with no fee.  However, the cancellation will be noted on your client account. Repeated Last-Minute Cancellations: If a client repeatedly cancels or reschedules appointments with less than 24 hours' notice, a **$50 cancellation fee** will be charged before another appointment is booked. At this point, the client may also be required to: * Book future appointments directly through the salon or stylist rather than online. * Provide a deposit to secure future appointments. * Follow additional booking requirements determined by the salon. Our goal is not to penalize clients, but to protect appointment time that has been reserved specifically for them. No-Shows & Unexplained Cancellations: If you do not show up for your appointment, or cancel an appointment online without contacting the salon or stylist, this may be considered a missed appointment. A **$50 fee may apply** depending on the circumstances. Following a no-show or unexplained cancellation: **online booking privileges may be removed** Future appointments may then need to be arranged directly through the salon or your stylist by phone or text. Online Booking: Our online booking system is provided as a convenience for clients who are able to maintain their appointments responsibly. If a client repeatedly cancels online at the last minute, cancels without contacting the salon, or has repeated missed appointments, the salon reserves the right to remove access to online booking,  This does not mean you cannot continue seeing your stylist. It simply means that future appointments will need to be arranged directly with the salon or stylist.  With that being said, the salon and stylist do have the right to refuse future services with said client.  Emergencies & Special Circumstances: We understand that genuine emergencies, illness and unexpected circumstances happen. We will always use reasonable judgment and consider the circumstances surrounding a cancellation before applying a fee. Please communicate with us as soon as possible if something unexpected comes up. Rebooking After a Cancellation: When a client cancels an appointment, we will do our best to find another suitable appointment time. However, appointment availability is not guaranteed, particularly when a cancellation occurs close to the scheduled appointment. Repeated last-minute cancellations may result in the salon choosing to schedule future appointments directly rather than allowing online self-booking. Our Goal: This policy is not intended to make anyone feel uncomfortable about cancelling an appointment. We simply ask that you respect the time your stylist has reserved for you. *Communication makes all the difference* ​ If you need to cancel or reschedule, please let us know. We would always rather receive a phone call or text than have an appointment disappear from the schedule without explanation. Thank you for respecting our stylists' time and helping us keep our salon running smoothly.